RETURN ABUSE PREVENTION
Encourage return shoppers, not return abuse
Recognise intent behind return and refund requests to fast‑track good returns and reduce abuse.
RETURN ABUSE PREVENTION
Encourage return shoppers, not return abuse
Recognise intent behind return & refund requests to fast-track good returns and reduce abuse.
In the EU & UK, online returns and refunds are not just table stakes for competing in ecommerce. They are the law.
Government mandates give consumers the right to cancel and return items for a full refund within 14 days of purchase without justification, as well as 6 months to return ‘faulty’ items. Though these regulations are meant to protect consumer rights, they have also given rise to sophisticated – even professional – return and refund abuse.
With a 35% increase in false claims that an item never arrived, and false claims about the condition of a product up 68%, losses from returns abuse are on the rise – resulting in a loss for the merchant that far exceeds the original profit of the sale.
Provide friction-free returns for valued customers with Return Abuse Prevention
Trusted by the world’s leading brands
“Getting our return policies right is a big priority for us. The cost of a return is enormous, so it’s important that we prevent shoppers from abusing returns. And now, with Signifyd, we are capable of doing that.”
— Sofia Giussani Senior Director of DigitalMarketing & Ecommerce
How it works
Set automated guardrails to alert customer support of high risk requests
Based on the guardrails you set, Signifyd assigns an abuse risk level to each returns request – identifying the return as low risk, moderate risk or high risk – along with recommendations on whether and how to process the return.
Empower your support team with custom recommendations
Return decisioning is configured to your unique return policies, generating recommendations your support team can rely on such as: approved for refund, approved for store credit, review package before refund, declined for refund and more.
Test drive return policies before go‑live
Signifyd’s Return Policy Simulator allows you to measure customer impact of various return scenarios before launching new policies. By applying configured policies to a sample set of returns, merchants can confirm that conditions are delivering the expected results.
Expedite refunds for valued customers
Custom policy configuration allows you to remove blockers for your most valued customers – for example, by automatically issuing refunds for loyalty member customers – ensuring a friction‑free returns experience every time.
Disincentivise abuse and outsmart fraudsters
Decision Center allows merchants to build return policies unique to their business’s definition of abuse. Signifyd is there every step of the way to offer expert guidance, policy templates and recommendations on deterring common return abuse and fraud tactics.
Read more
about Return Abuse Prevention
Disclosures:
1. NRF & Appriss: Consumer Returns in the Retail Industry 2021